Refund Policy

1. Policy Scope & Eligibility Window

This Refund Policy governs all return, exchange, and monetary refund requests for products purchased through our website. All customers are eligible to initiate a return request within a 60-day window starting from the date their order is delivered. This standardized window applies to all product types and all shipping destinations served by our platform.
To be eligible for return consideration, returned merchandise must be in unused, resalable condition with original packaging intact, unless the item arrived damaged, defective, or incorrect due to our fulfillment error. Opened products may still be eligible for return under wellness and quality-related request criteria reviewed by our internal quality team.

2. Valid Reasons for Return & Refund

Customers may submit return requests for the following authorized reasons: product does not match online description, unintended ordering error, dissatisfaction with flavor or sensory profile, receipt of damaged or defective goods, receipt of incorrect items due to fulfillment error, and verified quality concerns related to product composition.
All return requests must be submitted via the Contact Us page with basic order information and a clear explanation of the return reason. For damage or defect claims, customers may be asked to provide visual documentation to assist our team with internal quality review.

3. Return Submission & Review Process

The return process begins when a customer submits a formal request through our designated support channel. Our team will review the request to verify eligibility within the 60-day window and confirm compliance with return condition requirements. Eligible requests will receive return guidance including standardized return delivery instructions.
Once the returned item is received and inspected by our fulfillment team, a final approval decision is made for the refund. Inspection verifies item condition, packaging status, and alignment with the original return request reason to ensure consistent policy enforcement across all customer cases.

4. Refund Processing Timelines

All approved refunds will be processed within 5 to 10 business days from the date our team completes inspection and approves the return request. The exact timing of the final funds posting to the customer’s account is subject to the internal processing speed of the customer’s payment provider or banking institution, which is outside of our direct control.

5. Refund Calculation & Coverage

Approved standard refunds cover the full purchase amount of the returned products. Our platform covers all associated cross-border administrative costs related to customer returns, meaning customers will not face hidden administrative fees, duty charges, or processing deductions related to authorized return transactions.
Partial refunds may be issued for cases involving partial order returns, opened merchandise with partial resale value, or cases where the customer requests a partial resolution in lieu of a full order refund.

6. Exclusions & Non-Refundable Cases

Returns submitted outside the 60-day eligibility window are not eligible for refund consideration. Items damaged due to customer mishandling, improper storage, or intentional modification after delivery are not eligible for refund. Bulk custom orders made to specialized customer specifications are non-returnable and non-refundable at the time of order confirmation.

7. Replacement Alternative

In place of a monetary refund, customers may elect to receive a direct product replacement for damaged, defective, or incorrectly fulfilled items. Replacements follow the same review process as refunds and are fulfilled according to our standard shipping processing timelines.