Shipping Policy

1. Order Processing & Fulfillment

All submitted orders undergo a standard verification process to confirm payment authorization, order detail accuracy, and inventory availability before entering fulfillment. Our team completes order processing and preparation within 1 to 3 business days after successful order verification. This processing window includes quality checks, batch validation, secure packaging, and carrier handoff preparation to ensure product freshness and integrity during transit.
Inventory allocation is completed in real time at the moment of order placement. In rare cases of unforeseen inventory discrepancies, our team will contact the customer promptly through the contact information provided at checkout to resolve availability issues with alternative product options or order adjustment solutions.

2. Standard Delivery Timelines

Following fulfillment handoff to authorized shipping carriers, standard delivery requires an estimated transit period of 6 to 12 business days to complete. This timeline encompasses carrier transit, regional sorting, local last-mile delivery routing, and standard cross-border processing procedures where applicable.
Delivery timelines are estimations based on historical carrier performance and standard operational conditions. Temporary minor delays may occur due to regional carrier volume fluctuations, weather-related disruptions, or standard border processing cycles, which are outside of direct operational control.

3. Cross-Border Operational Terms

Our platform manages all mandatory cross-border administrative procedures for all international shipments. All associated governmental assessments, entry processing fees, and related procedural costs are fully managed and covered by our operation. Customers will not be required to complete additional documentation or remit separate payments upon receipt of their order.
All customs clearance workflows are pre-processed by our logistics team prior to shipment arrival in destination regions, creating a streamlined delivery experience with no customer involvement required for entry formalities.

4. Order Tracking & Delivery Updates

Once an order is handed to the shipping carrier, a tracking reference is generated and sent to the customer via the contact email provided during checkout. Customers may use this tracking reference to monitor transit progress, carrier processing milestones, and final delivery status directly through the carrier’s official tracking system.
Our customer service team can assist with tracking inquiries, delivery status verification, and carrier follow-up requests submitted through the Contact Us page for any active shipment.

5. Delivery Issues & Resolution

In cases of confirmed lost shipments, significant prolonged transit delays, or damaged items received due to carrier handling, customers may submit a support request to initiate investigation and resolution. Our team coordinates directly with carrier partners to file inquiries, validate claims, and arrange appropriate resolutions including re-fulfillment or eligible refund options per our published policies.
Delays caused by incorrect customer-provided delivery addresses are the responsibility of the placing customer. Address correction requests must be submitted immediately after order placement; address changes cannot be guaranteed once an order enters carrier transit.